Refund Policy
Last updated: July 2025
This Refund Policy explains when and how refunds are issued for payments made on the NestHQ platform.
1. Subscription Refunds
NestHQ offers subscription plans (Pro at GHS 50/month and Premium at GHS 120/month) with the following refund terms:
- Within 7 days of purchase: You are entitled to a full refund if you are not satisfied with the subscription service. No questions asked.
- After 7 days: No refunds will be issued for the current billing period.
- Cancellation: If you cancel your subscription, it remains active until the end of the current billing period. You will not be charged for the next period.
- Downgrades: If you downgrade from Premium to Pro or from a paid plan to Free, the change takes effect at the start of your next billing cycle.
Refunds are processed back to the original payment method (MoMo, card, etc.) and may take 5-10 business days to appear in your account.
2. Property Transaction Disputes
NestHQ is a marketplace platform that connects property buyers with sellers and agents. It is important to understand:
- NestHQ is not a party to any property transaction between users
- We do not process property purchase payments through our platform
- Disputes between buyers and sellers/agents are resolved between the parties involved
- NestHQ is not liable for any financial loss arising from property transactions
While we cannot mediate financial disputes between users, we take fraud seriously. If you believe a listing or user is fraudulent, please report them to our team immediately. We will investigate and take appropriate action, including account suspension and blacklisting.
3. How to Request a Refund
To request a subscription refund within the 7-day window, contact us through any of the following channels:
- WhatsApp: Send a message to +233 244 000 000 with your registered email and reason for refund
- Email: Send a refund request to support@nesthq.dev with your account details
Please include the following information in your refund request:
- Your registered email address
- Date of subscription purchase
- Subscription plan (Pro or Premium)
- Reason for refund request (optional but helpful)
We aim to process all refund requests within 3 business days of receipt.